Best practice in developing service design and improving quality of services of any kind is to speak with the user of the service. A close second is to speak with those providing the service.
Over the past two weeks, we have met with participants, support workers and the broader teams in the Limestone Coast and Murraylands to ask about their experiences with Skylight services across Country Wellness Connections, Community Connections and the NDIS.
These valuable discussions have drawn on the Living Experience of the people most connected with our services and their aspirations for the future.
The information shared will inform our focus on continuous improvement and increasing the quality and accessibility of our services to regional communities.
These forums will be a regular feature going forward and ensure our services are underpinned by lived experience and focused on those we walk beside in recovery.